Privacy Policy

1. About this Privacy Policy

This Privacy Policy explains how Norvik ("we," "us," "our") collects, uses, stores, and discloses your personal information when you visit norvik.com.au or purchase from us.

We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. What information we collect

We collect personal information that you provide directly to us, as well as information collected automatically when you use our website.

Information you provide:

  • Name
  • Email address
  • Phone number
  • Shipping and billing addresses
  • Payment information (processed securely by our payment providers — we do not store full credit card details)
  • Order history and purchase preferences
  • Communications you send us, including support enquiries

Information collected automatically:

  • IP address and approximate location
  • Device type, browser type, and operating system
  • Pages viewed, time spent on the site, and referral sources
  • Cookies and similar tracking technologies (see Section 8)

3. How we collect your information

We collect information when you:

  • Place an order on our website
  • Create an account
  • Subscribe to our email list or marketing communications
  • Contact us by email or through our website
  • Browse our website (via cookies and analytics tools)
  • Engage with our advertising on third-party platforms

4. How we use your information

We use your personal information to:

  • Process and fulfil your orders
  • Communicate with you about your purchases, including order confirmations and shipping updates
  • Provide customer support and respond to enquiries
  • Send marketing communications (only where you have consented)
  • Improve our website, products, and services
  • Detect and prevent fraud or unauthorised activity
  • Comply with our legal obligations

5. Who we share your information with

We do not sell your personal information. We share it only with parties who help us operate our business, and only to the extent necessary to provide our services. These include:

  • Payment processors (such as Shopify Payments, Stripe, PayPal) to securely process your payment
  • Shipping and fulfilment partners to deliver your order, including domestic carriers like Australia Post and our overseas fulfilment partner
  • Email and marketing service providers to send order updates and (with your consent) marketing communications
  • Analytics and advertising platforms (such as Google Analytics, Google Ads, Meta) to understand site performance and measure advertising effectiveness
  • Hosting and infrastructure providers, including Shopify, which hosts our online store

We may also disclose your information where required by law, in response to a valid legal request, or to protect our rights, safety, or property.

6. Overseas disclosure

Some of our service providers are based outside Australia. By using our website or placing an order, you consent to your personal information being transferred and stored overseas, including in countries such as the United States, the European Union, and other locations where our service providers operate.

We take reasonable steps to ensure that any overseas recipient of your personal information handles it in accordance with the Australian Privacy Principles or equivalent protections.

7. How long we keep your information

We retain your personal information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements.

Order and transaction records are typically kept for at least 7 years to comply with Australian tax and consumer law requirements. Marketing data is retained until you unsubscribe or request deletion.

8. Cookies and tracking

Our website uses cookies and similar technologies to:

  • Remember your preferences and shopping cart contents
  • Analyse website traffic and user behaviour
  • Deliver relevant advertising on third-party platforms
  • Measure the effectiveness of our marketing campaigns

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

We use third-party analytics and advertising services, including Google Analytics, Google Ads, and Meta Pixel. These services may collect information about your visits to our website and other sites to provide measurement and targeted advertising. You can opt out of personalised advertising at:

  • Google: adssettings.google.com
  • Meta: facebook.com/ads/preferences

9. Marketing communications

We may send you marketing emails about our products, promotions, and updates if you have subscribed to our email list or made a purchase from us.

You can unsubscribe at any time by:

10. Security of your information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. These steps include using secure servers, encryption (HTTPS), and access controls.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

11. Your rights

Under Australian privacy law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or outdated information
  • Request deletion of your personal information (subject to legal retention requirements)
  • Withdraw consent for marketing communications
  • Make a complaint about how we handle your personal information

To exercise any of these rights, email us at contact@norvik.com.au. We will respond to your request within 30 days.

12. Children's privacy

Our website and products are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us so we can delete it.

13. Complaints

If you believe we have breached your privacy or mishandled your personal information, please contact us first at contact@norvik.com.au. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: oaic.gov.au Phone: 1300 363 992

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be available at norvik.com.au with the date of the last update. We encourage you to review this policy periodically.

15. Contact us

For questions or concerns about this Privacy Policy or how we handle your personal information:

Email: contact@norvik.com.au Website: norvik.com.au